At MM.Valeting, we take pride in providing a professional, reliable and high-quality valeting and detailing service. These terms are in place to keep things clear and fair for both our customers and our business.

1. Bookings & Deposits

All appointments require a deposit to secure the booking.

Deposits are non-refundable and non-transferable. Your appointment is only confirmed once the deposit has been received.

The remaining balance is payable once the service has been completed, unless agreed otherwise in advance.

Prices are based on the information provided at the time of booking. If the vehicle is found to require significantly more work than originally described, we may need to discuss an additional charge before continuing.

2. Cancellations

We understand that plans can change, so we ask that you give us as much notice as possible.

• Cancellations made 48 hours or more before your appointment are accepted without any additional charge.

• Your deposit will remain non-refundable and non-transferable.

• Cancellations made within 24 hours of the appointment will be charged at the full booking price.

• If you need to rearrange your appointment, please contact us as soon as possible and we will always do our best to accommodate you.

3. If We Need to Cancel

Although we always aim to attend every appointment, occasionally circumstances outside of our control may mean that we need to cancel or rearrange.

If this happens, we will always give you as much notice as possible and aim to have you rebooked within the following 14 days, subject to availability.

Your deposit will be carried over to your rearranged appointment.

4. Suitable Working Locations

For the safety of our team, customers and other road users, we do not carry out services on main roads, heavily trafficked roads or in pay-and-display car parks.

A safe and suitable working area must be available around the vehicle.

If we arrive and the location is considered unsafe or unsuitable, we may need to rearrange the appointment.

If you’re unsure whether your location is suitable, please feel free to check with us before booking.

5. Boot Cleaning

If your chosen service includes boot cleaning, we kindly ask that the boot is reasonably clear before the appointment.

If there are only a few personal items inside, we are happy to work around them where possible.

If the boot is heavily filled with belongings, we may not be able to clean the area properly unless the items are removed beforehand.

We recommend removing any valuable or fragile belongings from the vehicle before your appointment.

6. Heavy Soiling & Biohazardous Contamination

Please let us know before your appointment if the vehicle has been affected by:

• Vomit or sickness

• Blood

• Urine or faeces

• Animal waste

• Bodily fluids

• Excessive food or drink contamination

• Any other heavy or potentially hazardous soiling

These types of conditions require additional time, specialist products and appropriate precautions, so an additional charge may apply.

We completely understand that accidents happen and there is no need to be embarrassed — we simply ask that you let us know beforehand so we can prepare correctly.

If significant contamination has not been disclosed before arrival, we reserve the right to adjust the price accordingly or decline the service where necessary.

7. Existing Damage & Vehicle Condition

We ask customers to make us aware of any existing damage or particularly delicate areas before work begins.

This can include damaged or peeling paint, previous repairs, loose trim, damaged leather, cracked plastics, damaged badges, fragile finishes or any other pre-existing defects.

We always take the greatest possible care with every vehicle, however MM.Valeting cannot accept responsibility for pre-existing damage or defects that become apparent during the cleaning process.

8. Luxury, Performance & Classic Vehicles

We are proud to work with luxury, performance, classic and high-value vehicles.

We understand that these vehicles often require additional care and attention, and we treat every vehicle accordingly.

Where a particular material, finish or condition requires specialist treatment, we will discuss this with you before proceeding.

9. Service Results

We always aim to achieve the highest possible standard with every vehicle.

However, some stains, marks, scratches, odours and other imperfections may be permanent or too deeply ingrained to remove completely.

The final result will depend on the vehicle’s age, condition, materials, previous repairs and previous maintenance.

10. Photography & Social Media

As part of our business, we regularly take photographs and videos of completed vehicles for our social media and portfolio.

If you would prefer your vehicle not to be photographed or featured, that’s absolutely fine — simply let us know before or during your appointment and we will respect your request.

11. Weather & Working Conditions

As a mobile service, certain weather conditions may prevent us from carrying out a service safely or to the standard we expect.

If this happens, we may need to rearrange the appointment.

We will always provide as much notice as possible and work with you to arrange another suitable date.

12. Customer Responsibilities

To help us provide the best possible service, customers are responsible for:

• Providing accurate information when booking.

• Providing a safe and suitable location for the service.

• Ensuring the vehicle is legally parked.

• Providing suitable access to the vehicle.

• Removing valuable or fragile personal belongings.

• Informing us of existing damage or delicate areas.

• Informing us of any heavy soiling or contamination before the appointment.

13. Refusal of Service

MM.Valeting reserves the right to refuse or stop a service where:

• The working location is unsafe or unsuitable.

• The vehicle is significantly different from the condition described at booking.

• There is undisclosed hazardous or excessive contamination.

• Carrying out the requested work could reasonably risk damage to the vehicle.

• Working conditions are unsuitable.

• A customer behaves in an abusive, threatening or inappropriate manner.

14. Acceptance

By making a booking with MM.Valeting, you confirm that you have read and accepted these Terms & Conditions.

We appreciate your cooperation and understanding. These terms allow us to maintain the high standards of service we aim to provide to every customer and every vehicle.

Maintenance Scheme

Our maintenance scheme is designed for customers who have their vehicle professionally maintained on a monthly basis.

MM.Valeting will only class a booking as a maintenance appointment when the vehicle is being maintained within one month of its previous valet/detail.

Anything beyond one month may no longer be considered a maintenance service and may be subject to additional charges depending on the condition of the vehicle.

Had a Messy Month?

We completely understand that life happens!

If you’ve had a particularly busy month, taken the car off-roading, been hiking, had children make a mess, had pets in the vehicle, or unfortunately experienced an accident or spill — don’t worry!

Just let us know before your agreed appointment and, where possible, send over a few photographs so we know what we’re dealing with.

This allows us to plan the correct amount of time, products and equipment for your vehicle.

Why We Ask

Our appointments are carefully scheduled throughout the day.

Unexpected additional work on one vehicle can result in us running late for our next customer, which can affect the reliability and high standard of service that MM.Valeting prides itself on.

We would much rather know beforehand so we can plan accordingly and give your vehicle the time and attention it deserves.

Additional Charges

If a vehicle arrives significantly dirtier or requires substantially more work than would normally be expected for a monthly maintenance appointment, additional charges may apply.

Where reasonably possible, we will discuss any additional charges with you before the extra work begins.

Failure to inform MM.Valeting of significant additional soiling or changes in the vehicle’s condition may result in additional charges being applied.

Our maintenance scheme is built around keeping your vehicle looking its best consistently, not just occasionally.